Google Ads or Merchant Center suspended? Find out why.
We find the problems on your site that most often lead to suspension, show you how to fix them, and help you appeal with proof.
- Free, no card
- Results in minutes
- Full report, fixes and appeal £49.99, once
Genuine businesses are suspended for simple gaps on their website: a missing policy, unclear contact details, or a claim they can't back up. And Google rarely tells them which one. Source: Google Ads Safety Report 2025
Examples of website wording that Google objects to: unsupported guarantees, delivery times that contradict each other, returns policies that contradict satisfaction promises, unproven health claims, fake scarcity, counterfeit signals, prices that don't match product data, and no business details at all.
Find the real problem
We read your site the way a Google reviewer does, and rank every issue by the policy you were suspended under.
- 70+ checks: policies, contact details, claims, prices and checkout
- Issues linked to your suspension reason listed first
- Evidence quoted from your own pages
- Your country's rules: UK, EU, US, Australia and more
- Shops, services and lead-gen sites
- Optional check of your ad text against your site
- HomepagePassed
- ContactPassed
- Refund policyIssue found
- DeliveryPassed
- Product pagesIssue found
- AboutIssue found
Fix it in minutes, not weeks
Each issue tells you why it matters, what to change and how long it takes, with step-by-step instructions for the platform your site runs on.
- Action plan: what to fix first, next and later
- Steps for Shopify, WooCommerce, Wix, Squarespace and more
- Ready-to-use wording for missing details and claims
- Missing policies drafted for you, to your country's rules
- A time estimate for every fix
- Your score after the fixes, before you start
Google and your customers expect clear return terms before anyone pays.
Your right to cancel
You can cancel within 14 days of receiving your order, without giving a reason. Email returns@yourshop.co.uk with your order number to start a return.
Refunds
We refund the item and standard delivery within 14 days, to your original payment method.
+ Faulty items · Items we can't accept back · Cancelling before dispatch
Prove it to Google
Rescan to confirm your changes, and get an appeal letter that lists only the fixes we can see on your live site.
- One rescan included to confirm your fixes are live
- Before and after score
- Appeal letter that only lists fixes we can confirm
- Checklist for your Google account settings the scan can't see
- Full report as a PDF to keep or share
See your site through Google's eyes
Watch a suspended shop fix itself. In red, what got it suspended. In green, the same shop after following the report.
Illustration of a fictional candle shop. Before: it is missing its business details, makes claims it can't back up and pressures shoppers, and scores 41. After following the report it scores 94.
Fig & Cedarwood Soy CandleHand-poured · amber glass · 220g · 45-hour burnWant a closer look? Drag the round handle left or right.
Missing a policy? We write it for you.
Returns, delivery, privacy, terms, and legal notices like an Impressum. Each one is written for your business, from the details on your website, to the rules of the country you trade in.
- Your real name, contact details, return window and delivery times
- Follows consumer and privacy law in the UK, EU, US, Australia and more
- Checked by our scanner before you see it, then reviewed and improved
- Anything we can't confirm is highlighted for you to fill in
Copy it, download it, or have it written again in your site's language.
An example returns policy being written for a shop, with two highlighted blanks to fill in.
Every reason Google switches a business off
Not just one landing page. We read every page a reviewer looks at: who you are, what you promise, and whether your policies back it up.
Risky claims
Guarantees, health claims and earnings promises on your sales pages.
Contact details
A real email, phone and address.
Policies
Privacy, terms, refunds and delivery.
- Privacy
- Refunds
- Delivery
- Terms
Landing pages and security
Broken pages, hidden redirects, cloaking and signs of a hack.
Business identity
Who runs the site, shown clearly.
Wherever you trade
We work out where your business is based and check it against the local rules: an Impressum in Germany, a KvK number in the Netherlands, an ABN in Australia, the 14-day right to cancel in the UK and EU.
Restricted and banned products
Some products need certification, and some can't be advertised at all. We tell you which.
All 12 policy areas we check
A report you'd be proud to send Google
Your score, every issue with the evidence, the fix, the wording, and an appeal letter built from what you actually changed. On screen, as a PDF, or printed.
- Fix-first plan, so you know where to start
- Quotes from your own pages, not guesswork
- An appeal letter that only claims what we can see
The fastest, clearest way back
Before spending £800 or more on a recovery agency, scan your site with Certanza and see what may be behind your suspension.
What agencies charge
Typical published prices for Merchant Center misrepresentation help- Complex recovery, after repeated rejections£1,500–£2,500+
- Full managed suspension recovery£800–£1,500
- Website corrections and appeal preparation£500–£1,000
- Detailed audit and fix recommendations£200–£500
- Basic website compliance audit£100–£300
- Certanza full report, every issue, fixes and appeal letter£49.99
Indicative ranges from agencies' published offers (October 2026), not a formal market average. Agencies use the same free review request in Merchant Center that you can: you're paying for diagnosis and fixes, not special access to Google.
| Agency or freelancer | Doing it yourself | With Certanza | |
|---|---|---|---|
| Cost | £300–£1,500, complex cases £2,500+ | Free, but days of your time | £49.99 one-off |
| Time to answers | Days to weeks | Weeks of guessing | Minutes |
| Reads every page a reviewer checks | Varies | Rarely | 70+ checks on every key page |
| Exact evidence from your pages | Sometimes | No | Every issue |
| Wording to fix it | Sometimes | No | Ready to copy |
| Policies written for you | Extra cost | Copy a template | Included, for your country's rules |
| Proof your fixes worked | No | No | Rescan with before and after |
| Appeal letter | Sometimes | No | Written from confirmed fixes |
Simple pricing
Start free. Pay once when you want the full report, fixes and appeal.
Free scan
- Your score and risk level
- What a Google reviewer sees
- Breakdown across every area
- Your most important issue, with the fix
Full report and appeal
Most popular- Every issue, with the evidence from your site
- Why each one matters and how to fix it
- Priority action plan and readiness checklist
- Wording you can copy into your site
- Returns, delivery, privacy and terms policies written for you
- Step-by-step fixes for your platform, with time per fix
- Price, stock and checkout checks for shops
- In-depth review of your page wording
- 1 rescan with before and after comparison
- Appeal letter from your confirmed fixes
- Branded PDF to download, print or share
Stay Approved
Coming soon- An automatic full scan every month
- An "all clear" email, or an alert with what changed
- Rescan any time after you edit your site
- Your score history, month by month
- Cancel any time
Guides to every kind of suspension
What Google's reasons actually mean, the website problems behind them, and how to fix them before you appeal.
Merchant Center misrepresentation: what it means and how to fix it
Suspended for misrepresentation in Google Merchant Center? What it means, the 12 website problems that usually cause it, how to fix each one and how to request a review.
Read the guide →Merchant Center guide · 10 min readMerchant Center account suspended? Here's how to get back
Why Google suspends Merchant Center accounts, how to find the real reason, the website requirements you must meet, and how to request a review without getting stuck in a cool-down.
Read the guide →Google Ads guide · 10 min readGoogle Ads account suspended? What it means and how to appeal
Why Google Ads accounts get suspended, what suspension means for your ads and linked accounts, how to appeal properly, and the website problems to fix before you do.
Read the guide →Shopify guide · 9 min readShopify store suspended in Merchant Center? Fix it from your Shopify admin
Shopify store suspended in Google Merchant Center? The Shopify-specific causes, where to fix each one in your Shopify admin, and how to request a review through the Google & YouTube channel.
Read the guide →Questions
Will this get my account reinstated?
No one can promise that, and anyone who does is guessing. Google makes the decision, and it also looks at things no outside tool can see, like your ads, billing and account history. What we can do is find the problems on your website that most often cause suspensions, show you exactly how to fix them, and help you appeal with proof instead of hope.
Google only told me "misrepresentation". How do I find out what's actually wrong?
That's exactly what the scan is for. Google names the policy but not the problem. Misrepresentation can mean a missing business address, a returns policy that contradicts your checkout, prices that don't match your product data, reviews you've awarded yourself, or a claim you can't prove. We check all of them and quote the exact text on your pages that's most likely to cause trouble.
Can you write my policies for me?
Yes. Every full report includes a policy writer. If your returns, delivery, privacy or terms policy is missing or weak, or you need a legal notice like an Impressum, we write a draft for your business. It uses the details we found on your website and follows the consumer and privacy rules of the country you trade in. Every draft is checked by our scanner before you see it, and anything we couldn't confirm, like who pays return postage, is highlighted for you to fill in. Read it through before you publish: it's a strong starting point, not legal advice.
Should I appeal straight away?
Usually not. If you appeal before fixing the problem, the review is likely to be rejected, and repeated rejections can mean waiting longer before Google will look again. Fix the issues first, rescan to confirm they're gone, then appeal once with a clear list of what you changed.
Do you need my Google account or my website login?
No. We never ask for passwords or access to Google Ads, Merchant Center or your website. We only read the public pages any visitor can see, and we never change anything.
How much does it cost?
The scan is free, with no card needed. The full report and appeal pack is £49.99, paid once, and includes 1 rescan. Extra rescans are £9.99 each. No subscription unless you choose one.