Refund policy

When you can get a refund

• You only pay after a scan has finished, so you're never charged for a site we couldn't read. If a paid rescan can't read your site, we'll refund that rescan.
• If the report has a fault on our side, such as missing sections or a scan of the wrong website, we'll rescan for free or refund you.
• Not happy with your report? Contact us within 7 days of buying it and tell us why. We'll look at every request fairly and refund you if the report didn't do what we said it would.

When refunds aren't available

Because the report is digital and delivered immediately, we don't normally refund a completed report simply because Google did not approve or reinstate an account. We never guarantee approval.

Stay Approved subscription

• You can cancel at any time from your account. Cancelling stops future payments; you keep access until the end of the period you've already paid for.
• We don't refund part-used months or years, except where the law requires it or a check didn't work because of a fault on our side.
• If you're a consumer in the UK or EU and you subscribe without a free period, you can cancel within 14 days for a refund, less a fair amount for any checks already provided.

How to ask

Email support@certanza.app with your report link. We reply within one working day. Refunds go back to your original payment method and usually arrive within 5–10 working days.