# Sample Report: What a Full Certanza Report Looks Like | Certanza > See a complete example of a Certanza full report for a made-up online shop: score, every issue with evidence, the action plan, fixes, wording to copy and checks passed. Web page: https://www.certanza.app/sample-report Example report This is a full report for a made-up candle shop, produced by our real scanner. Yours will be about your own site. [Scan your site free →](https://www.certanza.app/#scan) Website readiness report # Bloom & Co Candles bloomandco-candles.example - Online since Mar 2023 · 3 years - Secure (HTTPS) - Built on Shopify - 3 products checked - Visa, Mastercard, PayPal +1 - Sells to the UK Bloom & Co Candles is a UK online shop selling hand-poured soy candles, wax melts, reed diffusers and gift sets. Online shop Checked for United Kingdom Misrepresentation **38** out of 100 High risk Your website is at elevated risk of Google Ads trust or misrepresentation concerns. Fix the critical issues before launching or appealing. **2** High **5** Medium **4** Low **32** Passed Scanned 20 Oct 2026, 11:30 · 12 pages · 68 checks [Scan your own site free](https://www.certanza.app/#scan) ## What a Google reviewer sees The business details a reviewer looks for, and where we found them. - Business name Bloom & Co Candles Site name and footer - Email bloomandcocandles@gmail.com Contact page - Phone +44 1632 960214 Contact page - Address Not found - Company no. Not found - VAT no. Not shown (only needed if VAT registered) ### Pages we read - [Homepage](https://bloomandco-candles.example/) - [About](https://bloomandco-candles.example/pages/about) - [Contact](https://bloomandco-candles.example/pages/contact) - [Privacy policy](https://bloomandco-candles.example/policies/privacy-policy) - [Terms](https://bloomandco-candles.example/policies/terms-of-service) - [Returns policy](https://bloomandco-candles.example/policies/refund-policy) - [Delivery policy](https://bloomandco-candles.example/policies/shipping-policy) - [FAQ](https://bloomandco-candles.example/pages/faq) - [Basket](https://bloomandco-candles.example/cart) - 3 product pages ## Your action plan 11 issues Your site runs on Shopify, so each fix includes Shopify steps where they apply. ### Fix first 1. 1 high · Policy completeness Your return window is different on different pages · linked to your suspension 15 min 2. 2 high · Ecommerce readiness Product data shows a different price from the page · linked to your suspension 30 min ### Fix next 1. 3 medium · Contact information No business address shown · linked to your suspension 10 min 2. 4 medium · Contact information Only a personal email address is shown · linked to your suspension 30 min 3. 5 medium · Business transparency No company registration details · linked to your suspension 10 min 4. 6 medium · Policy completeness Forms collect personal details without a privacy notice · linked to your suspension 10 min 5. 7 medium · Policy completeness Returns policy leaves out key details · linked to your suspension 20 min ### Improve later 1. 8 low · Claims and proof Urgency or scarcity tactics · linked to your suspension 15 min 2. 9 low · Content quality Homepage is missing basic page details 15 min 3. 10 low · Ecommerce readiness Product data is missing details Google uses 1–3 hours 4. 11 low · Ecommerce readiness Delivery information is incomplete 10 min Tick each one off as you fix it. Your ticks are saved with this report. When your fixes are live, rescan and we'll write your appeal letter. **1 free rescan left.** What fixing this is worth ## Fix the 7 priority issues and your score rises to 92 That's +54 points, taking you to low risk. Fixing everything else gets you to 100. Now **38** After fixes **92** ## The issues in detail #### What we found Your site gives more than one return window: 14 days and 30 days. #### Why it matters Contradicting your own refund terms is a classic misrepresentation signal. A reviewer can't tell which promise a customer will actually get, so the policy can't be relied on. #### Evidence “Refund policy | Bloom & Co Candles Refund policy You can return unused items within 30 days of delivery. All sale items are non-refundable. This policy…” [https://bloomandco-candles.example/policies/refund-policy](https://bloomandco-candles.example/policies/refund-policy) “FAQ | Bloom & Co Candles FAQ How long do I have to return something? You can return unused items within 14 days of delivery. Every Bloom & Co candle is hand-poured in smal…” [https://bloomandco-candles.example/pages/faq](https://bloomandco-candles.example/pages/faq) #### How to fix it Decide on one return window and use exactly the same wording on your refund policy, FAQ, product pages, terms and footer. If some items have different terms, say so clearly in the refund policy. 15 min You can do this #### Step by step on Shopify 1. In Shopify admin, go to Settings → Policies → Return and refund policy. 2. Add the missing details, then Save. 3. Set the same return window under Settings → Policies → Return rules so Google gets matching data. #### Wording you can use · Refund policy, FAQ, product pages and terms You can return any item within [30] days of delivery for a full refund. [List any exceptions here.] Replace anything in [square brackets] with your real details. What's working 32 checks passed - No hidden spam or hacked content found - Homepage loads normally - HTTPS is active - No redirect to another domain - Linked trust pages load correctly - No placeholder or unfinished content found - Google's ads crawler is not blocked - Homepage has substantial content - No code treating Google's crawler differently - Privacy policy found - Terms and conditions found - Refund or returns policy found - Policy pages have substantial content - Business name shown: Bloom & Co Candles - Business name is consistent - About page found - Contact page found - Email address visible - Phone number visible - Policies only mention your own business details - Basket page loads securely - Shipping policy found - Delivery timeframes stated - Shipping costs explained - Return window stated - Product prices visible - Product structured data present - Payment methods shown - No exaggerated or guaranteed-results claims found - No replica or counterfeit wording found - No banned or heavily restricted products found - Domain registered 3 years ago This report identifies common website-level risks based on Google Ads and Merchant Center policy expectations. It is informational, is not legal advice, does not guarantee approval or reinstatement, and is not affiliated with or endorsed by Google. Google also reviews your ads, account, billing history and outside sources, which this scan cannot see. ## Check in your Google account We can't see these from your website. Check each one before you appeal. - **Business name matches your website** The name in your Google Ads and Merchant Center account should match the name on your site, invoices and policies. - **Address and phone match your website** Use the same business address and phone number in your account as your Contact page shows. - **Verification is complete** Finish Advertiser verification in Google Ads and business identity verification in Merchant Center. - **Website claimed and verified** In Merchant Center, check your website is verified and claimed under this account. - **Product feed matches your pages** Prices, stock, shipping and returns settings in Merchant Center should match exactly what your pages show. - **No links to other suspended accounts** Shared users, payment details or websites with a suspended account can cause a linked suspension. Don't open a new account to get round it. ## By area Business transparency Needs attention · 1 issue Contact information Needs attention · 2 issues Policy completeness Needs work · 3 issues Ecommerce readiness Needs work · 3 issues Claims and proof Needs attention · 1 issue Destination and technical Looks good Content quality Needs attention · 1 issue Site security Looks good Products and content Looks good ## See what Google sees on your site Free scan · results in minutes · no card needed Scan my site free --- Certanza is an independent tool and is not affiliated with Google. Reports are not legal advice and can't guarantee approval. Site guide for AI assistants: https://www.certanza.app/llms.txt