# Certanza

> Certanza checks a business's website for the problems most likely to cause a Google Merchant Center or Google Ads suspension (misrepresentation, missing or weak policies, unclear business details, risky claims, price and stock mismatches and more), explains how to fix each one, and writes an appeal letter once a rescan confirms the fixes.

## Key facts

- Website: https://www.certanza.app/
- What it is: a web app (no install). Paste a web address and get a report in a few minutes.
- Who it's for: online shops, service businesses and lead-generation sites whose Google Ads or Merchant Center account was suspended or disapproved, or who want to check before advertising. Agencies use it for clients.
- What it checks: 70+ checks across 12 Google policy areas, reading the pages a Google reviewer looks at (home, about, contact, privacy, terms, returns, delivery, checkout and a sample of products), up to about 25 pages and products per scan.
- Policy areas: misrepresentation; unacceptable business practices; destination requirements; Merchant Center and Shopping; price and stock mismatches; health and wellbeing claims; counterfeit and brand misuse; dangerous and restricted products; hacked or compromised sites; hidden redirects and cloaking; dropshipping warning signs; privacy and data collection.
- Countries: works out where the business is based and checks local rules (for example the UK, EU countries, the US, Australia). Reports are in English.
- Price: free scan with a score and the most important issue. Full report, fixes and appeal pack £49.99 one-off, including 1 rescan. Extra rescans £9.99.
- The full report includes: every issue with evidence and the page it was found on, step-by-step fixes (with Shopify, WooCommerce and other platform steps where relevant), wording to copy, ready-to-publish policy drafts, a priority action plan with tick boxes, a PDF, and an appeal letter written from fixes a rescan has confirmed.
- Limits: it reviews the public website only. It can't see a Google account, ads, billing or feed settings, and nobody can guarantee Google will reinstate an account.
- Independent: Certanza is not affiliated with or endorsed by Google.
- Contact: support@certanza.app

## Pages

- [Merchant Center & Google Ads Suspension Checker | Certanza](https://www.certanza.app/index.md): Free scan that finds the website problems most likely behind your Merchant Center or Google Ads suspension. Get the fixes, policies written for you, and an appeal letter.
- [Pricing: Free Scan or £49.99 Full Report | Certanza](https://www.certanza.app/pricing.md): Certanza pricing: a free website scan, or a one-off £49.99 full report with every issue, the fixes, policies written for you, a rescan and an appeal letter. Compared with agency prices.
- [Sample Report: What a Full Certanza Report Looks Like | Certanza](https://www.certanza.app/sample-report.md): See a complete example of a Certanza full report for a made-up online shop: score, every issue with evidence, the action plan, fixes, wording to copy and checks passed.
- [Merchant Center & Google Ads Suspension Questions | Certanza](https://www.certanza.app/faq.md): Answers about Google Merchant Center and Google Ads suspensions, how our website scan works, appeal letters, and what we can and can't promise.
- [About Certanza | Google Ads & Merchant Center Suspension Help](https://www.certanza.app/about.md): Certanza is an independent tool that helps businesses find the website problems most likely behind a Merchant Center or Google Ads suspension, fix them, and appeal.
- [Contact | Certanza](https://www.certanza.app/contact.md): Get help with your Certanza scan, report or Stay Approved plan.
- [Terms of Service | Certanza](https://www.certanza.app/terms.md): The terms for using Certanza's website scans, reports and Stay Approved plan.
- [Privacy Policy | Certanza](https://www.certanza.app/privacy.md): How Certanza collects, uses and protects your information.
- [Refund Policy | Certanza](https://www.certanza.app/refunds.md): Certanza's refund policy for reports, rescans and the Stay Approved plan.
- [Cookie Policy | Certanza](https://www.certanza.app/cookies.md): Certanza uses no advertising or tracking cookies. Here is exactly what the site stores and why.

## Guides

- [Google Ads & Merchant Center Suspension Guides | Certanza](https://www.certanza.app/guides.md): Plain-English guides to Google Merchant Center and Google Ads suspensions: misrepresentation, account suspensions, appeals and fixes for Shopify stores.
- [Merchant Center Misrepresentation Suspension: Causes and How to Fix It | Certanza](https://www.certanza.app/guides/merchant-center-misrepresentation.md): Suspended for misrepresentation in Google Merchant Center? What it means, the 12 website problems that usually cause it, how to fix each one and how to request a review.
- [Google Merchant Center Account Suspended? Why It Happens and How to Get Back | Certanza](https://www.certanza.app/guides/merchant-center-suspended.md): Why Google suspends Merchant Center accounts, how to find the real reason, the website requirements you must meet, and how to request a review without getting stuck in a cool-down.
- [Google Ads Account Suspended? Reasons, Appeals and What to Fix | Certanza](https://www.certanza.app/guides/google-ads-suspended.md): Why Google Ads accounts get suspended, what suspension means for your ads and linked accounts, how to appeal properly, and the website problems to fix before you do.
- [Shopify Merchant Center Suspension: Fixes for Shopify Stores | Certanza](https://www.certanza.app/guides/shopify-merchant-center-suspension.md): Shopify store suspended in Google Merchant Center? The Shopify-specific causes, where to fix each one in your Shopify admin, and how to request a review through the Google & YouTube channel.

## Common questions

- Will this get my account reinstated? No one can promise that, and anyone who does is guessing. Google makes the decision, and it also looks at things no outside tool can see, like your ads, billing and account history. What we can do is find the problems on your website that most often cause suspensions, show you exactly how to fix them, and help you appeal with proof instead of hope.
- Google only told me "misrepresentation". How do I find out what's actually wrong? That's exactly what the scan is for. Google names the policy but not the problem. Misrepresentation can mean a missing business address, a returns policy that contradicts your checkout, prices that don't match your product data, reviews you've awarded yourself, or a claim you can't prove. We check all of them and quote the exact text on your pages that's most likely to cause trouble.
- Should I appeal straight away? Usually not. If you appeal before fixing the problem, the review is likely to be rejected, and repeated rejections can mean waiting longer before Google will look again. Fix the issues first, rescan to confirm they're gone, then appeal once with a clear list of what you changed.
- How does the appeal letter work? After you've made your changes, run your included rescan. We compare it with your first scan and write a letter that lists only the fixes we can actually see on your live site. Nothing is exaggerated, so nothing in it can be caught out. You review it, edit it if you like, and send it to Google.
- What if my website looks fine but I'm still suspended? Then that's useful to know too. It points to something outside your website, such as your ads, billing, a linked account or how the account was set up. Your report tells you clearly what passed, so you can focus your appeal, or your conversation with Google support, on the right thing.
- Does it work for Google Ads and Merchant Center? Yes, both. Choose the reason Google gave you when you start the scan, from misrepresentation and unacceptable business practices to circumventing systems, restricted content, counterfeit goods and more, and we rank your issues by that policy. You can also paste your ad text to check it against your website.
- What does the scan check? Your public website, the way a Google reviewer sees it: who runs the business, contact details, returns, refund, delivery and privacy policies, prices and stock against your product data, checkout, claims and wording, reviews and ratings, restricted products, broken pages, redirects and signs of a hack. That's 70+ checks across 12 policy areas.
- Does it work for websites outside the UK? Yes. The scan works out which country your business is based in and checks your site against what's expected there: an Impressum in Germany, mentions légales in France, a KvK number in the Netherlands, an ABN in Australia, and the 14-day right to cancel in the UK and EU. It reads sites in English, German, French, Spanish, Italian, Dutch, Portuguese, Swedish, Danish, Norwegian, Finnish and Polish, and your report says which country's rules it used. Reports are written in English, and a few detailed wording checks only run on English pages.
- Can you write my policies for me? Yes. Every full report includes a policy writer. If your returns, delivery, privacy or terms policy is missing or weak, or you need a legal notice like an Impressum, we write a draft for your business. It uses the details we found on your website and follows the consumer and privacy rules of the country you trade in. Every draft is checked by our scanner before you see it, and anything we couldn't confirm, like who pays return postage, is highlighted for you to fill in. Read it through before you publish: it's a strong starting point, not legal advice.
- How long does it take? Usually a few minutes. You can leave the page while it runs and we'll email you the link.
- Do you need my Google account or my website login? No. We never ask for passwords or access to Google Ads, Merchant Center or your website. We only read the public pages any visitor can see, and we never change anything.
- Which website platforms does it work with? Any public website, including Shopify, WooCommerce, Wix, Squarespace, BigCommerce and custom-built sites. Shops, service businesses and lead-gen sites each get the checks that fit them.

## Optional

- [Everything on one page](https://www.certanza.app/llms-full.txt)
- [Start a free scan](https://www.certanza.app/)