# Merchant Center & Google Ads Suspension Checker | Certanza > Free scan that finds the website problems most likely behind your Merchant Center or Google Ads suspension. Get the fixes, policies written for you, and an appeal letter. Web page: https://www.certanza.app/ Google Ads & Merchant Center recovery # Google Ads or Merchant Center suspended? Find out why. We find the problems on your site that most often lead to suspension, show you how to fix them, and help you appeal with proof. - Free, no card - Results in minutes - Full report, fixes and appeal £49.99, once **70+** checks on every scan **12** Google policy areas **Up to 25** pages and products read **Minutes** from web address to report Step 1 ## Find the real problem We read your site the way a Google reviewer does, and rank every issue by the policy you were suspended under. - 70+ checks: policies, contact details, claims, prices and checkout - Issues linked to your suspension reason listed first - Evidence quoted from your own pages - Your country's rules: UK, EU, US, Australia and more - Shops, services and lead-gen sites - Optional check of your ad text against your site yourshop.co.uk - Homepage Passed - Contact Passed - Refund policy Issue found - Delivery Passed - Product pages Issue found - About Issue found **3 issues** linked to misrepresentation Step 2 ## Fix it in minutes, not weeks Each issue tells you why it matters, what to change and how long it takes, with step-by-step instructions for the platform your site runs on. - Action plan: what to fix first, next and later - Steps for Shopify, WooCommerce, Wix, Squarespace and more - Ready-to-use wording for missing details and claims - Missing policies drafted for you, to your country's rules - A time estimate for every fix - Your score after the fixes, before you start Your report High **No refund policy found** Google and your customers expect clear return terms before anyone pays. Returns policy · drafted for you UK consumer law ###### Your right to cancel You can cancel within 14 days of receiving your order, without giving a reason. Email returns@yourshop.co.uk with your order number to start a return. ###### Refunds We refund the item and standard delivery within 14 days, to your original payment method. + Faulty items · Items we can't accept back · Cancelling before dispatch Step 3 ## Prove it to Google Rescan to confirm your changes, and get an appeal letter that lists only the fixes we can see on your live site. - One rescan included to confirm your fixes are live - Before and after score - Appeal letter that only lists fixes we can confirm - Checklist for your Google account settings the scan can't see - Full report as a PDF to keep or share Before **41** After rescan **94** Appeal letter Published a refund policy Added business address Removed unsupported claims Ready to send Before and after ## See your site through Google's eyes Watch a suspended shop fix itself. In red, what got it suspended. In green, the same shop after following the report. Want a closer look? Drag the round handle left or right. Included in every full report ## Missing a policy? We write it for you. Returns, delivery, privacy, terms, and legal notices like an Impressum. Each one is written for your business, from the details on your website, to the rules of the country you trade in. - Your real name, contact details, return window and delivery times - Follows consumer and privacy law in the UK, EU, US, Australia and more - Checked by our scanner before you see it, then reviewed and improved - Anything we can't confirm is highlighted for you to fill in Copy it, download it, or have it written again in your site's language. ## Every reason Google switches a business off Not just one landing page. We read every page a reviewer looks at: who you are, what you promise, and whether your policies back it up. ### Risky claims Guarantees, health claims and earnings promises on your sales pages. ### Contact details A real email, phone and address. Email Phone Address ### Policies Privacy, terms, refunds and delivery. - Privacy - Refunds - Delivery - Terms ### Landing pages and security Broken pages, hidden redirects, cloaking and signs of a hack. ### Business identity Who runs the site, shown clearly. ### Wherever you trade We work out where your business is based and check it against the local rules: an Impressum in Germany, a KvK number in the Netherlands, an ABN in Australia, the 14-day right to cancel in the UK and EU. 🇬🇧 UK 🇮🇪 Ireland 🇪🇺 EU 🇺🇸 USA 🇨🇦 Canada 🇦🇺 Australia 🇳🇿 New Zealand ### Restricted and banned products Some products need certification, and some can't be advertised at all. We tell you which. Health Finance Crypto Gambling Vaping Weapons Replicas ### All 12 policy areas we check Misrepresentation Unacceptable business practices Destination requirements Merchant Center & Shopping Price & stock mismatches Health & wellbeing claims Counterfeit & brand misuse Dangerous & restricted products Hacked or compromised sites Hidden redirects & cloaking Dropshipping warning signs Privacy & data collection Inside the full report ## A report you'd be proud to send Google Your score, every issue with the evidence, the fix, the wording, and an appeal letter built from what you actually changed. On screen, as a PDF, or printed. - Fix-first plan, so you know where to start - Quotes from your own pages, not guesswork - An appeal letter that only claims what we can see See your own report free [See a sample report](https://www.certanza.app/sample-report) ## The fastest, clearest way back Before spending £800 or more on a recovery agency, scan your site with Certanza and see what may be behind your suspension. ### What agencies charge Typical published prices for Merchant Center misrepresentation help - Complex recovery, after repeated rejections **£1,500–£2,500+** - Full managed suspension recovery **£800–£1,500** - Website corrections and appeal preparation **£500–£1,000** - Detailed audit and fix recommendations **£200–£500** - Basic website compliance audit **£100–£300** - Certanza full report, every issue, fixes and appeal letter **£49.99** Indicative ranges from agencies' published offers (October 2026), not a formal market average. Agencies use the same free review request in Merchant Center that you can: you're paying for diagnosis and fixes, not special access to Google. | | Agency or freelancer | Doing it yourself | With Certanza | | --- | --- | --- | --- | | Cost | £300–£1,500, complex cases £2,500+ | Free, but days of your time | £49.99 one-off | | Time to answers | Days to weeks | Weeks of guessing | Minutes | | Reads every page a reviewer checks | Varies | Rarely | 70+ checks on every key page | | Exact evidence from your pages | Sometimes | No | Every issue | | Wording to fix it | Sometimes | No | Ready to copy | | Policies written for you | Extra cost | Copy a template | Included, for your country's rules | | Proof your fixes worked | No | No | Rescan with before and after | | Appeal letter | Sometimes | No | Written from confirmed fixes | ## Simple pricing Start free. Pay once when you want the full report, fixes and appeal. ### Free scan £0 - Your score and risk level - What a Google reviewer sees - Breakdown across every area - Your most important issue, with the fix Scan my site free ### Full report and appeal Most popular £49.99 one-off - Every issue, with the evidence from your site - Why each one matters and how to fix it - Priority action plan and readiness checklist - Wording you can copy into your site - Returns, delivery, privacy and terms policies written for you - Step-by-step fixes for your platform, with time per fix - Price, stock and checkout checks for shops - In-depth review of your page wording - 1 rescan with before and after comparison - Appeal letter from your confirmed fixes - Branded PDF to download, print or share or start with a free scan Extra rescans £9.99 ### Stay Approved Coming soon £9.99 / month or £89.00 a year · first month free with a full report - An automatic full scan every month - An "all clear" email, or an alert with what changed - Rescan any time after you edit your site - Your score history, month by month - Cancel any time Join the waitlist ## Guides to every kind of suspension What Google's reasons actually mean, the website problems behind them, and how to fix them before you appeal. [Merchant Center guide · 11 min read Merchant Center misrepresentation: what it means and how to fix it Suspended for misrepresentation in Google Merchant Center? What it means, the 12 website problems that usually cause it, how to fix each one and how to request a review. Read the guide](https://www.certanza.app/guides/merchant-center-misrepresentation) [Merchant Center guide · 10 min read Merchant Center account suspended? Here's how to get back Why Google suspends Merchant Center accounts, how to find the real reason, the website requirements you must meet, and how to request a review without getting stuck in a cool-down. Read the guide](https://www.certanza.app/guides/merchant-center-suspended) [Google Ads guide · 10 min read Google Ads account suspended? What it means and how to appeal Why Google Ads accounts get suspended, what suspension means for your ads and linked accounts, how to appeal properly, and the website problems to fix before you do. Read the guide](https://www.certanza.app/guides/google-ads-suspended) [Shopify guide · 9 min read Shopify store suspended in Merchant Center? Fix it from your Shopify admin Shopify store suspended in Google Merchant Center? The Shopify-specific causes, where to fix each one in your Shopify admin, and how to request a review through the Google & YouTube channel. Read the guide](https://www.certanza.app/guides/shopify-merchant-center-suspension) ## Questions [All questions](https://www.certanza.app/faq) · [Get in touch](https://www.certanza.app/contact) Will this get my account reinstated? No one can promise that, and anyone who does is guessing. Google makes the decision, and it also looks at things no outside tool can see, like your ads, billing and account history. What we can do is find the problems on your website that most often cause suspensions, show you exactly how to fix them, and help you appeal with proof instead of hope. Google only told me "misrepresentation". How do I find out what's actually wrong? That's exactly what the scan is for. Google names the policy but not the problem. Misrepresentation can mean a missing business address, a returns policy that contradicts your checkout, prices that don't match your product data, reviews you've awarded yourself, or a claim you can't prove. We check all of them and quote the exact text on your pages that's most likely to cause trouble. Can you write my policies for me? Yes. Every full report includes a policy writer. If your returns, delivery, privacy or terms policy is missing or weak, or you need a legal notice like an Impressum, we write a draft for your business. It uses the details we found on your website and follows the consumer and privacy rules of the country you trade in. Every draft is checked by our scanner before you see it, and anything we couldn't confirm, like who pays return postage, is highlighted for you to fill in. Read it through before you publish: it's a strong starting point, not legal advice. Should I appeal straight away? Usually not. If you appeal before fixing the problem, the review is likely to be rejected, and repeated rejections can mean waiting longer before Google will look again. Fix the issues first, rescan to confirm they're gone, then appeal once with a clear list of what you changed. Do you need my Google account or my website login? No. We never ask for passwords or access to Google Ads, Merchant Center or your website. We only read the public pages any visitor can see, and we never change anything. How much does it cost? The scan is free, with no card needed. The full report and appeal pack is £49.99, paid once, and includes 1 rescan. Extra rescans are £9.99 each. No subscription unless you choose one. ## Get your ads back. Start with a free scan. No card needed. Scan my site free --- Certanza is an independent tool and is not affiliated with Google. Reports are not legal advice and can't guarantee approval. Site guide for AI assistants: https://www.certanza.app/llms.txt