# Wix Store Suspended in Google Merchant Center? How to Fix

> Wix store suspended in Google Merchant Center? The Wix causes, where to fix each one in your Wix dashboard and editor, and how to request a review.

Web page: https://www.certanza.app/guides/wix-merchant-center-suspension

# Wix store suspended in Merchant Center? Fix it from your Wix dashboard

Wix connects your store to Google in a few clicks, so it's easy to send Google a site that still has template text, policies only at checkout, or contact details nobody can see. These are the common Wix problems, and where to fix each one.

Wix guide · updated 30 October 2026 · 7 minute read

## The short version

- Common causes on Wix stores are template text left on the site, policies that only appear at checkout, and contact details missing from the pages themselves.
- Most fixes are in your Wix dashboard and the Editor, so you rarely need a developer.
- Products reach Google through Wix's Google & YouTube app, so fix the data in Wix and let it sync.
- Once fixed, request the review in Merchant Center, and remember to Publish your site after every change.

## Key numbers

- **10**: places in Wix to check
- **8**: common Wix causes covered
- **1**: Google & YouTube app syncing your products
- **Up to 7**: business days for a review, Google says

## Why Wix stores get suspended

Google applies the same rules to every store. But the way Wix stores are usually set up leads to the same handful of problems:

### Template text still on the site

Wix templates come with sample text, images and sections. Google warns against placeholder text, and reviewers notice copy that clearly isn't about your business.
- What can raise concerns: "I'm a paragraph. Click here to add your own text" in a footer or About section.
- What works: Every section rewritten for your business, or deleted.

### Policies only at checkout

Wix lets you add policies to the checkout page. That's useful, but reviewers also look for them on the site before anyone buys.
- What can raise concerns: Returns explained only in a checkout pop-up.
- What works: Refunds, Delivery, Privacy and Terms pages, linked from the footer.

### Contact details nobody can see

Filling in Business Info in the dashboard doesn't by itself put your details on every page. Many Wix sites rely on a contact form.
- What can raise concerns: A form and nothing else.
- What works: Business name, address, phone and email on the Contact page and in the footer.

### Changes saved but not published

In the Wix Editor, Save keeps your changes but doesn't make them live. Google only sees the published site.
- What can raise concerns: Fixes made in the Editor, never published.
- What works: Publish clicked after every change.

### Free site or no paid plan

Wix requires a plan that accepts payments before customers can order, and free sites use a Wix address. Google expects a working checkout on a domain you own.
- What can raise concerns: yourname.wixsite.com with no way to pay.
- What works: Your own domain, on a plan that takes payments.

### Prices that don't match Google

Sale prices, currency settings or options that differ between the product page and what's sent to Google.
- What can raise concerns: £18 on the page, £16 in Merchant Center.
- What works: One price in your store currency, set in Wix and synced.

### Shipping out of step

Delivery regions and rates in Wix, your delivery page and Merchant Center that don't agree.
- What can raise concerns: Free delivery over £40 on the site, a flat £3.95 in Merchant Center.
- What works: The same costs and times in all three places.

### No meta description

By default, a Wix homepage's meta description is blank, so Google has to guess how to describe your shop.
- What can raise concerns: A blank description, or the template's.
- What works: A short, accurate description of what you sell.


## Where to fix each one in Wix

| What to fix | Where in Wix |
| --- | --- |
| Business name, address, phone and email | Dashboard, then Business Info |
| Policies shown at checkout | Dashboard, then Checkout settings, then Policies |
| Policy pages and footer links | Wix Editor: add the policy pages, then link them from the footer |
| Template text and sections | Wix Editor: click each section to edit or delete it |
| Homepage and page titles and meta descriptions | Wix Editor, then Pages & Menu, then More Actions, then SEO basics |
| Delivery regions and rates | Dashboard, then Shipping, delivery & fulfillment |
| Store currency | Dashboard, then Settings, then Language & Region |
| Brand, SKU and barcode (GTIN) | Dashboard, then Products, then open a product |
| Product status, issues and the Google checklist | Dashboard, then Google & YouTube |
| Making changes live | Wix Editor, then Publish (top right) |

> **Fix the source, not the feed.** The Google & YouTube app sends your Wix product data to Merchant Center. If a price or description is wrong, change it in Wix and let it sync, rather than editing it in Merchant Center, where it can be overwritten.

> **Use the app's checklist.** Google & YouTube lists the basics Google expects before you start: a payment option that accepts credit card payments, shipping rates, no password on product pages, at least two of phone, email or address, and terms and a refund policy. Work through it first.

> **On a different platform?.** We have the same guide for [Shopify](https://www.certanza.app/guides/shopify-merchant-center-suspension), [WooCommerce](https://www.certanza.app/guides/woocommerce-merchant-center-suspension), [Squarespace](https://www.certanza.app/guides/squarespace-merchant-center-suspension) and [BigCommerce](https://www.certanza.app/guides/bigcommerce-merchant-center-suspension).


## Step-by-step fix for Wix

1. **Find the issue.** In your Wix dashboard, open Google & YouTube to see disapproved products and Google's reasons. In Merchant Center, check the account issue and note the policy named.
2. **Complete your business info.** In Dashboard, Business Info, add your business name, address, phone and email. Then add them to your Contact page and footer in the Editor so shoppers can see them.
3. **Publish real policies.** Create pages for refunds and returns, delivery, privacy and terms with your real return window, costs and times. Add your policies at checkout too, in Dashboard, Checkout settings, Policies.
4. **Link the policies in your footer.** In the Editor, select the footer and add text links to each policy page and the Contact page.
5. **Remove template text and claims.** Go through every page and replace or delete sample text, images, reviews and sections. Remove claims you can't back up, such as "best in the UK" or health benefits.
6. **Check prices, currency and delivery.** Open a few products and compare the page with Merchant Center. Check your currency in Settings, Language & Region, and that your shipping regions match your delivery page.
7. **Publish, scan, then request a review.** Click Publish. Run a [free scan](https://www.certanza.app/) to check for anything you've missed, then request a review in Merchant Center. The full report gives Wix steps for the issues it finds.


## Your Wix checklist

Tick these off as you go. Your ticks are saved in this browser.

- [ ] Site on a plan that takes payments, with your own domain
- [ ] Business Info complete in the dashboard
- [ ] Business name, address, phone and email on the Contact page and footer
- [ ] Refund and returns page with your real return window and process
- [ ] Delivery page with real costs, times and where you deliver
- [ ] Privacy policy and terms pages, with no placeholders
- [ ] Footer links to every policy and the Contact page
- [ ] Policies added at checkout
- [ ] All template text, images and demo reviews replaced or removed
- [ ] Same return window in the FAQ and refund policy
- [ ] Prices and currency match between product pages and Merchant Center
- [ ] Shipping regions match the delivery page and Merchant Center
- [ ] Homepage meta description written
- [ ] Site published after every change

**What a checklist can't catch** (problems that are easy to miss by eye):

- Template text hidden in a footer, strip or lightbox you rarely look at
- Policies that appear at checkout but nowhere on the site
- Star ratings or demo reviews from a template or reviews app
- Currency mismatches between your product data and storefront
- Missing brand or barcode (GTIN) in your product data
- Policy text copied from another store, still naming their business
- Delivery times that differ between product pages, the FAQ and your delivery page
- Tracking pixels running without cookie consent
- Changes saved in the Editor but never published
- Dropshipping warning signs that can raise concerns


## Common questions

### Does Wix cause Merchant Center suspensions?

No. Google applies the same rules to every store. But Wix templates and default settings make some problems common, such as leftover template text and policies that only appear at checkout.

### Where do I request the review?

In Merchant Center. Wix's Google & YouTube app shows product status and Google's reasons, but account reviews are requested in Merchant Center. If you set up through Wix, you can add your own Google account in the app's settings to get direct access to Merchant Center.

### Can I use a free Wix site with Merchant Center?

Not really. Wix requires a plan that accepts payments before customers can place orders, and Google expects a working checkout on a domain you own. Upgrade and connect your own domain first.

### Are policies at checkout enough?

It's better to have them on the site too. Reviewers look for refund, delivery, privacy and terms information before anyone buys, so create policy pages and link them from your footer.

### Do I need a developer to fix this?

Usually not. Almost everything in this guide can be changed in your Wix dashboard and the Editor. Just remember to Publish.

## Sources

- [Wix Help: Setting up Google & YouTube for Wix Stores](https://support.wix.com/en/article/wix-stores-adding-and-setting-up-google-shopping)
- [Wix Help: Adding policies and terms to your site's footer](https://support.wix.com/en/article/adding-policies-terms-conditions-to-your-sites-footer)
- [Wix Help: Adding your site's business information](https://support.wix.com/en/article/adding-your-sites-business-information)
- [Google Merchant Center: How to fix missing contact information on your online store](https://support.google.com/merchants/answer/12472091)
- [Google Merchant Center: Request a review of your issues](https://support.google.com/merchants/answer/13585221)

Check your own website for these problems with a free scan: https://www.certanza.app/

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Certanza is an independent tool and is not affiliated with Google. Reports are not legal advice and can't guarantee approval.
Site guide for AI assistants: https://www.certanza.app/llms.txt